Trad Gang

Main Boards => PowWow => Topic started by: magnus on January 18, 2011, 03:54:00 PM

Title: Big Jims Bow Co. Talk about customer service
Post by: magnus on January 18, 2011, 03:54:00 PM: I just wanted to say thank you to Big Jim and company for their customer service! I had placed an order with them for some heads the other day and when they got here there was a little problem so I called the company and it was handled quickly and professionally. Today I got box in the mail, inside were my heads. A hand written apology and one of Big Jims short brimmed hats. Needless to say the note and hat were unnecessary but greatly appreciated! If anyone ever needs to do business with Big Jim then you are going to be dealing with a stand up guy! I will definitely do business with them again! Thank you Big Jim and Debbie!

Keeping the Faith
Magnus
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: wv lungbuster on January 18, 2011, 04:07:00 PM: :thumbsup: Glad to hear that, I was going to place a order in a couple days.
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Kenneth on January 18, 2011, 04:32:00 PM: Big Jim's service is second to none! I've ordered quite a bit from him and will continue to do so for 95% of my archery gear. If he ever get's that other 5% of the stuff I need then I'll get it from him too. ;) :thumbsup: :thumbsup:
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: seabass on January 18, 2011, 04:57:00 PM: good to hear buddy,i just got on the long list for a bow.i ordered some shafts from him.i got them in no time.they are a pleasure to deal with,steve
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Southern Sam on January 18, 2011, 04:59:00 PM: I'll second that!! I spoke with Big Jim yesterday when I ordered my quiver and he was very helpful answering my questions. Would do business with him anyday! Now the wait for the goods!!lol
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: sawtoothscream on January 18, 2011, 05:01:00 PM: i plan to buy as much stuff as i can from him. if he caried the rest of the stuff i needed i would buy all. great guy to deal with
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: americanhunter7 on January 18, 2011, 06:32:00 PM: I can send out a similar story in that I had an order that didn't ship as ordered and got the same OUTSTANDING treatment. Big Jim is TOPS :thumbsup: when it comes to his prices, equipment, and customer service. It's really great to know that he, along with several other Sponsors and vendors here at TG are so great to deal with. Thank you Magnus for bringing this up again :clapper: .
John
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: saumensch on January 18, 2011, 06:38:00 PM: I am also very pleased with his service on my Thunderchild order and all the changes and advice i need for it.
But that said, i never had any problems with any Tradgang members ive dealt with.
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Sixby on January 18, 2011, 06:40:00 PM: I am very pleased to hear this kind of report. His attitude sure shows in the caliber of bows he builds. God bless you all and have a great day. Steve
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: owlbait on January 18, 2011, 07:14:00 PM: BigJim took a call from me while at a big trad event to help me out. He could've said, "Call when I get home", or "Send me an e-mail". Instead, he talked directly with me and helped me solve my problem. He spent some time at Compton's showing me his new broadhead, quiver, and some of his bows when he could've been taking a break like everyone else. Just wish I could shoot enough pounds to use those BigJim broadheads. Great customer service and products.
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Steve Clandinin on January 18, 2011, 09:24:00 PM: Yes,They don't come any better than the little Fella,top notch in every aspect,BUT don't be praising him to much or his prices are going to go up!LOL
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: billy shipp on January 18, 2011, 09:43:00 PM: Big Jim is one of the best around today.

I wish more bowyers today had the customer service and communication skills Big Jim possesses.
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Cyclic-Rivers on January 18, 2011, 09:52:00 PM: :clapper:
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: FightingCelt on January 18, 2011, 10:00:00 PM: CUDOS! I just recieved my order today from Big Jim's...the young lady that I spoke to...I apoligize that I can;t remember her name...was very helpful with my order. It has been several years since I've ordered anything archery related. The delivery was very fast and the quality of the shafts and hardware are top notch. I will be ordering additonal supplies shortly...Thanks...Thom
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: FightingCelt on January 18, 2011, 10:03:00 PM: P.S. Would anyone have an opinion regarding Big Jim's quivers...I shoot an Kodiak Magnum #45 and desire to use one of his quivers...Just not sure of what size I would need. 4 arrow quiver= med or large? Thanks in advance.
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Ron+dog on January 18, 2011, 10:15:00 PM: Quote
Originally posted by wv lungbuster:
:thumbsup: Glad to hear that, I was going to place a order in a couple days.
me too great minds think alike i guess glad to hear about a sponser taking care of bussiness
:campfire:
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: BigJim on January 18, 2011, 10:30:00 PM: Fighting celt- the size of the quiver is more dependant on the size of the broadhead. If you shoot 1" two blades, you can use the small with plenty of room for four maybe even five. If you use regular size three blades like woodsman, I would suggest a medium and if you use whoppers, I would suggest a large but I have put 4 big jim heads in a med but they were tight as a @ick's hatband.
Bigjim
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: FightingCelt on January 18, 2011, 10:32:00 PM: Big Jim...I'll be shooting 1"two blades...thanks for your advice and excellant service...Thom
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Frenchymanny on January 18, 2011, 10:41:00 PM: BigJim is a true asset to the trad community

It is a real pleasure to deal with him
:campfire:
F-Manny
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Kenneth on January 18, 2011, 10:51:00 PM: Quote
Originally posted by BigJim:
I have put 4 big jim heads in a med but they were tight as a @ick's hatband.
Bigjim
:biglaugh:
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: stik&string on January 19, 2011, 02:43:00 AM: :thumbsup:
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Izzy on January 19, 2011, 06:19:00 AM: Big Jims one of the best. Ive spoken with several people and only heard of positive experiences with his service.
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Friend on January 19, 2011, 07:27:00 AM: Big Jim has fielded numerous questions and inquiries from me. He has always taken the time and care to make sure my answers and concerns were completely satisfied.
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: magnus on January 19, 2011, 08:22:00 AM: He is definitely someone I'd like to meet in person one day!

Keeping the Faith!
Magnus
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Steve Chappell on January 19, 2011, 09:30:00 PM: What a great guy!
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: Friend on January 19, 2011, 11:01:00 PM: magnus- Hopefully it isn't in a dark alley.
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: magnus on January 20, 2011, 06:38:00 AM: LOL! Friend now that's funny!

Keeping the Faith!
Magnus
Title: Re: Big Jims Bow Co. Talk about customer service
Post by: marlon on January 20, 2011, 07:46:00 AM: Ye Big Jim a great person! A great boyer! I enjoy my bow!