Trad Gang

Main Boards => PowWow => Topic started by: akbowbender on July 05, 2011, 10:44:00 PM

Title: Ron and KME
Post by: akbowbender on July 05, 2011, 10:44:00 PM

I was sharpening my new Zwickey No-Mercy broadheads when I noticed that the roller on my KME broadhead sharpener was flopping around a bit. Upon closer inspection, I found that the roller carrier was worn out. I had been using a lot of honing oil (more is better, right?), and I guess the particle laden oil got splashed up onto the carrier and wore it out. Obviously my fault.

I contacted KME by email and explained what had happened and inquired about getting a new carrier. Ron got back to me right away. He asked me to send him my mailing address and the new parts would be in the mail the next day, no charge!

I wrote him back with my address, and asked if I could pay using PayPal. He said not to worry about it, that a lifetime warranty is a lifetime warranty, and I was covered!

So this is what came in the mail today:

  (http://i264.photobucket.com/albums/ii185/finnish-archer/ArcheryPhotos/KME_Package.jpg)

  (http://i264.photobucket.com/albums/ii185/finnish-archer/ArcheryPhotos/KME_parts.jpg)

Not just a new carrier, but two complete roller sets! Talk about customer service!

I'm buying another KME sharpener to give to my brother. He's still on wheels, but he needs sharp broadheads too!

Thanks, Ron!

Title: Re: Ron and KME
Post by: Rob DiStefano on July 06, 2011, 06:04:00 AM

it don't get no better than ron and kme.  period.  :D

Title: Re: Ron and KME
Post by: Doc Nock on July 06, 2011, 08:21:00 AM

Amen to Rob's comment. Ron is the man...

Title: Re: Ron and KME
Post by: SlowBowinMO on July 06, 2011, 08:53:00 AM

Ron's fantastic, especially for a guy who apparently never sleeps!   :biglaugh:

Title: Re: Ron and KME
Post by: Pepper on July 06, 2011, 08:58:00 AM

What better could you ask for?
Great customer service, and back-up of your product.

Title: Re: Ron and KME
Post by: Recurve50 LBS on July 06, 2011, 10:06:00 AM

Ron and KME have the best customer service!

Title: Re: Ron and KME
Post by: TBinMN on July 06, 2011, 10:51:00 AM

Last fall, 2 weeks after getting my KME, I dropped and broke one of the stones.  I called Ron, during hunting season - and I think he was quite busy - I wanted to order a replacement from him.  His response, "don't worry about it" - 2 days later 2 new ones show up - no charge.
That is going above and beyond in my opinion.
Oh, he is also a great guy to talk with - who offers advice on any questions you may have about using his products to their best ability.

Terry

Title: Re: Ron and KME
Post by: Bill Turner on July 06, 2011, 05:06:00 PM

Ron's the man for sure.   :deadhorse:

Title: Re: Ron and KME
Post by: KHALVERSON on July 06, 2011, 06:38:00 PM

great service at kme
i find that most tradgang sponsors are this way
makes me want to buy from them and support the businesses that support this site
kevin

Title: Re: Ron and KME
Post by: joe skipp on July 06, 2011, 06:43:00 PM

The 'Ol Perfessor is a great guy who values his customers. Trust me....he will do contortions to please a customer and will always answer all questions to help out. Super Guy....who needs to start getting out more with me, Bamboo and Southpawshooter and put some meat in his freezer!!!

   :eek:    :saywhat:    :laughing:

Title: Re: Ron and KME
Post by: Jwilliam on July 06, 2011, 06:53:00 PM

Ron is one of the good guys !!!  :thumbsup:  


Bill

Title: Re: Ron and KME
Post by: Lin Rhea on July 06, 2011, 09:08:00 PM

You can count on Ron to go above and beyond.

Title: Re: Ron and KME
Post by: Sharpster on July 07, 2011, 08:54:00 AM

Geeze, ya skip a day or two on the PowWow and look what happens...ya come back to find everyone's been talking about you!   :notworthy:   BTW, Are you guys sure you're not confusing me with someone else???

Ron

Title: Re: Ron and KME
Post by: Rob DiStefano on July 07, 2011, 09:07:00 AM

i "bump" into ron every year at the whittingham shoot, and no matter how busy he is at the kme vendor table he always takes the time to chat and invariably shows me a cool trick or two for sharpening knives and broadheads.  they broke the mold with ron, he's the best.

Title: Re: Ron and KME
Post by: straitera on July 07, 2011, 09:09:00 AM

Pick of the litter both Ron & KME.

Title: Re: Ron and KME
Post by: Recurve50 LBS on July 07, 2011, 09:59:00 AM

Someone needs to start a fan club for Ron and KME!

Title: Re: Ron and KME
Post by: joe skipp on July 07, 2011, 10:53:00 AM

Now Ron...you know I'm sincere...   :rolleyes:

The other guys are just sucking up hoping to get super discounts on your product....   :eek:    :laughing:    :nono: