I want to thank ya'll for the accolades, but I'm sure there are some silent customers out there saying yeah, they ain't that good...and unfortunately that is true.
We try our best to get everything correct the first time and preach accuracy before speed when it comes to filling orders. We don't however have a fancy inventory system and are often frustrated with what we do have.
Most recently I hired a new employee. He is a nice young fella that I felt had promise. A clean slate so to speak that we could train or so I thought. Debbie kept telling him, one order at a time, ask questions, don't get in a hurry.
Unfortunately he turned out to be adddddddd, color blind and unable to read or count...or so it seemed. I really liked the kid so we apologized and tried to fix it but just could not.
Now don't get me wrong, the rest of us here make mistakes...You don't want me taking your order unless it's for a custom bow. Mostly the office won't let me take orders either...best that way.
Their mistakes are few and far between, but when we do make a mistake, we own up to it and do our best to remedy the situation.
I have heard it said that the measure of a business/person is how they handle their problems. This may be why you don't hear of many complaints against us....or its because I threaten them
BigJim
Topic: Shout out to Big Jim (Read 477 times)
