Hey Terry,
I have had several heaters crap out on me and every one of them has been due to not extending my pressure strips both top and bottom outside of the form, or letting the excesses flop down.
I have been working on coming up with a protective layer to use over these heaters that is flexible enough for our forms, but add more protection.
I sent a an email to the manufacture after hearing of your failure and this was his response.
please send that heater into the address i gave you.
"Kirk
In the process of improving designs and getting the permission to offer a warranty on non warranty items it tends to take time.
What you are seeing is nothing different than what has always happened on bow press heaters. You are selling to an individual user market in which case no two presses are the same. Even on your units for your personal use the fracture is indicative of the tooling used, not the heater. I will see where management is at on issuing warranty heaters. Each heater is 100% inspected upon receiving them. If at any time there is a failure caused by the heater not the user or the tooling we don’t question it and issue the warranty heater. In cases where the heater is not the issue we are required to send the inspection results up the chain and they will determine what I am able to do. I will contact them and get back to you later today as they let me know.
Quincy"