Eric has made a few strings...
That kind of customer service is par for the course for BCY. One of the main reasons I went to them some 20 years ago and have used them exclusively ever since (well that and superior quality, innovation, color selection, material selection...you get the picture). I'd never heard of them way back when. I'd just tried to get dealer status with the other company and the CSR I spoke with basically told me I wasn't worth their trouble, go through a distributor...and she wasn't the least big friendly about it. A friend turned me on to BCY, so I called. Spoke with a guy named Ray (who wound up being a co-owner and co-founder), and he treated me like a million dollar customer...and continued to do so from then on. Now I call Ray a friend, but back then he didn't know me from Adam's house cat. A few other things I learned (BCY doesn't brag about it)...
Ray (Browne) and Bob (Destin), the co-founders of BCY, are the inventors of the original Fast Flight material. They were working for Brownell at the time, and named the material in Ray's dining room. Bob also invented the first blended material, 450 Premium (which became 450+, 452X, BCY-X, and most recently X-99). Every major innovation in bowstring material since B-50 has been due to these two.
In case you are wondering...Ray and Bob didn't leave Brownell to start a competing business. I don't know the full details, but the short version is they wanted to buy Brownell's string making division (back then Brownell was into lots of different things), since they were responsible for putting it on the map with "Fast Flight". That didn't bode well with someone, and they wound up leaving the company. Bob went to work at a thread company, Ray bought a steel cable company and was running it. It was later on when they came together and started BCY, and the rest is history.
Topic: String issue... (Read 3719 times)
