I just had an A riser replaced and dealt with the gainesville plant directly. They have stopped production, it took me 2 months to get my replacement. This is sad.
Not one to complain but I was amazed at the lack of customer service. I mean it was a $1000 bow, more expensive than any of their compounds and they really gave me the run around and did not care at all. I had to mention the Escalades COE's name and told the person I was calling him directly. Gee got my replacement 2 days later. I really hate being like that.
I love the bow, shoot it good and will never get rid of it. But I love dealing with custom bow makers. I own and have dealt with BW, Rick at Striker, Ron Pittsley and they have all been top notch.