I have a great Ron story... Several weeks ago I mentioned on a different thread that I was having some issues sharpening Abowyer heads with my KME knife sharpener. BTW: Both products are great. It was me and I knew it. My comments were because I was trying to figure it out.
Well Ron saw the thread, sent me a PM, and then called me. Yeah called me on his own dime before I could respond to his message.
I couldn't believe it and told him it was not necessary, but he said it wasn't a problem and was happy to help. Well long-story-shorter, 15 minutes on the phone and I was shaving hair off my arm with the boneheads.
Great guy - great product and deserves the accolades. He knows his stuff and can teach. That is a special combo.