A question for anyone who owns Russell boots

[Bjorn]

Mine were custom ordered and there was no bad seam at the heel; but there was one along the side towards the front. I tried to get to like them for a few months and wound up selling them for under half of what I paid. The company is a good one; and I have no regrets-just didn't work out for me.

[DEATHMASTER]

Bigriver, You need to take a ride to Berlin WI to the headquarters with the boots and show them what you are having problems with.
They WILL make it right. The company stands behind the product. You are not that far from them for a $455 pair of boots that may turn into the beat investment you made.
jmho

[Bigriver]

I went there to order them, take off work, drive over there to get my boots right? That makes them even more expensive  :mad:  I am sending them back for them to look at, at my cost of course, but after this thread I`m afraid that is the way they are made. I figured if they did my foot tracing, they would fit like a glove. Needless to say, I am quite dissapointed.

I ordered them because my feet are different sizes & over the counter boots have not worked out. I hope it is not an expensive experiment.

[Ringneck]

Thanks, Osage1. They didn't have the toe caps when I ordered mine but the next pair will have them for sure. Bigriver, I am sure they will work with you until the problem is fixed to your satisfaction.

[Otto]

BigRiver

I wish you luck.  I had to return a pair one time and Ralph made them right.  Mine aren't off the rack either.  They work off the tracings on file for me as my feet are a half size different.

Let us know how it works out.

[metsastaja]

• Custom made goods cannot be returned or exchanged, but we will be glad to remodel if a satisfactory fit is not received.

Looks like they will remodel them though.  Make the phone call.

[Kevin Dill]

I have a ten year old pair of High Country Hunters that were custom made. They are lined with cambrelle, and they have a minimal layer of thinsulate. The seams are hardly noticeable to me. These boots are...hands down...the most comfortable boot I've ever worn. Yes, the do build them wider than most off-the-shelf boot makers.

The cons: Not 100% waterproof no matter what I do to/for them. I wouldn't advise them for wet country hunts where occasional immersion is likely. I also don't think of them as being especially "tough" boots. They'll tolerate the rigors of most hunting situations just fine. If I was going after sheep, goats, etc (a pipe dream) I would look at more mountain-oriented footwear like Hanwags, Meindels, Lowas etc.

Kevin Dill