Kuddos to Cuddeback

[Bill Carlsen]

A few weeks ago I started a thread that had the potential of bashing the Cuddeback company. I had a camera I had gotten for my wife and she always had trouble with it. I took it off her hands and gave her a new IR Capture. My first thought was that Laura just was inept at gadgets.The older Expert that i gave her gave me problems, too. It would go thru batteries in just a few days and take very few pics. Last month I put new batteries in it, turned it to the "OFF" setting a left it on my desk. In two days I had dead batteries.  So, my initial contact with Cuddeback was not good. I got stonewalled by their customer service people and decided to post about my difficulties here.

To make a long story short, Terry intervened and sent them an email which got me a return call about a week later and I was able to talk to someone in management. I knew they could run diagnostics on the camera and if they did they would find that my camera was a "dud" from day one. So they told me to send the camera in and they would check it out. I got a call yesterday and they told me my concern about the camera was real and that they would honor the warranty. I am having another camera sent to me today.

So, thanks to Terry, and my appreciation to Cuddeback for doing what I wanted them to do in the first place...just check out the camera. I will be writing a letter to Mark Cuddeback thanking his company for finally making it right but making an appeal to  him that the company's customer service is a bit too hard lined....especially for such a long time customer and  "promoter" of their products.

Again...thanks to Terry. Good people on here.

[Tom Leemans]

It always gives you a good feeling when a company backs up their product like that.

[goldflinger]

I am glad you got it all worked out. Funny how things like this can irritate you to no end, not about the money, but about the "point" of the matter. Congrats

[Winterhawk1960]

Originally posted by Tom Leemans:
It always gives you a good feeling when a company backs up their product like that.

Yes......I agree, but it is indeed a shame that it took "an act of Congress" to get something accomplished that should have been taken care of in the first place.

I don't own any game camera's yet.......but it sure has me "doubting" that I want to try any of the Cuddeback products.

Winterhawk1960

[Terry Green]

   

[elkken]

Very interesting story ... I had the same problem with a Cuddeback Expert camera. I got the same polite stone walling from customer service and their solution was to send it back and they would fix it for $160 flat fee, they not longer make the Expert and get parts from old cameras. My wife bought the camrea for me for Christmas one year and paid over $400 for it, so another $160 was a bit much. I thanked customer service for their time and threw the camera in the garbage.

It's good that Bill has gotten a fair resolution, I have since purchased 6 cameras and guess how many are Cuddebacks    

[Whip]

Glad you got your issue worked out.  But unfortunately your story doesn't give me a lot of confidence in the Cuddyback customer service.  It shouldn't take those kind of efforts to get a problem resolved.  Kind of like having a problem with a contractor and having to go to the newspapers or local TV stations to air your complaint before you get there attention.

I am another that has a camera that no longer functions and I got zero results from customer service other than an offer to buy a new camera at a discounted price.  Told them thanks, but no thanks.  Have a different brand instead.