Flemish Traditional Sports

[cbCrow]

A couple of weeks ago I called Eric at FTS about some new strings. We talked for a while and got it together, so I placed the order. About 4 days later got the strings just like I ordered but discovered that the center serving was way undersized for my arrows. Acouple of days later I emailed Eric and told him the problem but said I could live with it as long as there was dental floss. He emailed back that the info may have gotten jumbled and could I give it again. When I gave him the info I got a email from Eric stating that new strings would be heading my way as a mistake was made as far as nock size. I recieved 2 new strings in 3 days from them and they were right on the money. To me quality means taking care of your customers and FTS sure does that. They will get more of my business in the future because of they way they handled this.  

[Whip]

Eric sure seems to be trying very hard to build a strong traditional related business.  Putting customer service as #1 is a great way to carry that plan out      

[Hawkeye]

I haven't met Eric yet, but am really impressed with the way he does business, and with the selection of specialized archery products he is putting together.  I think our sport really benefits from a business that is run with these ethics and customer service!

Daryl

PS- Throughout your business career, I would have said the same of YOU, Joe!