Hey Ken,,,,
thanks for posting this and saying what you did about Bison Gear. I have been looking at gear lately and although i have really liked the looks of the Bison Gear packs and love the materials they use, I have always considered them too expensive for my budget. After hearing that, it will make the investment that much easier! You gotta love a company that backs up their products without putting you through the ringer when it comes to reciepts, original packaging, useage, etc. etc. (Not that I don't understand the reasoning behind those policies on some items) It seems many "offer" great warranties or customer service but when it comes right down to it...it's a lot of hot air!
Thanks again....good to hear.