I had the devil's own time a few months back...
I have an email folder with their name on it with all the exchanges between their tech support and I.
What I foudn, fwiw, is that my problem was they upgraded a bunch of stuff on their site...and some bugs came to light with MS-IE... they urged me to upgrade to another higher version, but on another site, same-same with IE9 and my IE8.
Switched to Firefox browser and use it just for accessing PB and ALL...I mean ALL my headaches went away! I had a bunch, too... including they told me if I cropped and replace original, even though it showed "cropped" in my album, when I'd post, it would post the uncropped version! They said it took 24 hrs for the edited pic to get stored for posting!
Firefox fixed that! I'd have right side ads all over the right side of my albums so I couldn' use those pics or see them... etc ad naseum.