Well, prior to buying a replacement reel, I read a bunch of reviews and it seems neither the AMS nor the closed face reels are foolproof. One is slow, and the fish shouldn't be fought with it...the other seems to break the internal pins when you use it a lot, but it's faster.
So Jim is probably right...just use the old style wind-on manual reels (or an old cut down liter bottle) pull the fish in by hand, then reel up the line.
Sure it's slower, but way more reliable esp when loaning out to clients.
Personally, after reading about a lot of new defective Muzzys and Zebcos, and then the broken pins...I changed my mind and reordered another AMS. I just won't use it to fight the fish. Now that I think about it, it's probably why the line ended up in the gears.
Re: slide or not...I will always use the safety slide...but that's just me.
Thanks guys for all the discussion. I learned a lot as usual.
Great input on this site!