Originally posted by Sam McMichael: el chupa nibre, whether you jumped the gun or not is not at issue. Customer service is the essence of any business relationship. They owed a timely and accurate response to your inquiries as a matter of common courtesy, and you are justified in being upset at their lack of response. I spent a lot of years doing jobs in which good customer service was crucial, so I know what I am talking about. There is no excuse in businesses failing to follow up with customers, regardless of volume of business, warehouse relocation, or anything else. They may not be bad folks at all, but it seems they need to improve business practices.