I know many people know how good and comfortable the stands are, and they are! But, I haven't read much about their customer service, whether it be good or bad. In my opinion, customer service is just as important, or more important than the product.
I recently purchased a new Millennium stand, the m60u. I purchased the M7 last year and liked it, but it left some to be desired. I didn't like the way the seat laid up with the short platform.
After purchasing a m60u, it was the answer to my problem, which wasn't really a problem, just a personal preference.
When I got the stand, I set my son, Beau, up in it, and he approved!
Though everything looks good, not everything was right. This picture shows the problem.
Notice how one cable is tight and the other is loose. After some close inspection, I saw that the stand wasn't perfectly straight. I contacted Millennium and they sent me a return label and said they would fix it. Not only would they fix it, but they would get it out the same day, and they did. When I got the new stand back 3 days later, they said they replaced the platform and everything should be right. I put it back together and though it was closer to right, it was still off just a little. One cable was holding just the slightest bit more weight than the other. I contacted them again and they sent me out a new stand with a return shipping label and said they had never had this happen before. That the stand I have must be a "fubar".
I know some may see it as a problem that the second stand came back wrong, but crap happens. It's what you do with that crap that defines your business, imo.
I am a very pleased customer and will continue to do business with them! Just need a few more receivers. lol