Hi all,
I'm just looking for some advice. I was having a custom bow made up for me by a well known bowyer and I asked if I could supply the riser wood and limb veneers. He said no problem and offered to collect them for me, which took him a while out of his way. Awesome so far. I paid full price for the bow, so nothing was discounted for me supplying the wood.
The situation is, the limb veneers split on the first draw of the bow. The bowyer is claiming poor quality and integrity of the veneers.
So now we are deciding between us what to do, he hasnt had this situation occur before and neither have I. He's saying If I back out of the deal he's into the bow more than 50% (my deposit) and I would owe him some sort of refund for the work so far. My argument is although I supplied the veneers Im counting on his judgement and experience as to whether they were usable or not. At no point was it mentioned this could be a potential problem...if so I might have asked to use something he supplied.
Now he has offered to make a replacement (I think...have asked him to go into more detail what he was suggesting)using woods he has on hand and I'm waiting to see exactly what that means, what woods he's suggesting etc.
Thing is to me part of buying a custom bow is choosing the things you find pleasing. So I mean if I offer him instead of the remaining 50% deposit, something like 60% for a few bells and whistles added...is this reasonable? What do you guys think...should he be offering to take a bigger hit and make things good? It's a different world I know but I make custom guns and if a customer supplies a piece of walnut I scrutinise the heck out of it before using it, and if it cracks on shooting I'd repair it or replace it at my cost.
I just want to end this by saying he's been great to deal with so far, things are still amicable and I dont see that sitaution changing. He's trying to engage with me and figure something out, and I understand he's running a business that puts food on his table and that he tried to accomodate me as a customer right in the begining. I just feel I'm having to swallow quite a big chunk of this situation.
Hopefully some advice here will help us both to come up with a decision.