Unexpected good service

[McDave]

Sometimes I have been surprised when I have received good service from companies beyond what I expected or hoped for.  In none of the cases below did the companies expect anything for what they did for me; it’s just the way they want to do business.  The least I think we can do is to let people know when this kind of thing happens.  In the Kermit chair case, I’m about 20 years late in letting people know, and I don’t even know if they’re still in business, but that’s how long I remember exceptional service.

Many years ago, I bought a Kermit camp chair, and after some years of use one of the supports broke.  I called Kermit and they sent me a replacement support for free, with them paying the postage.  I didn’t have to send them anything.

Last year, my Bohning crester broke in the middle of a job, after a number of years of use.  I called Bohning, and they sent me a new motor and circuit board for free, with them paying the postage.  I didn’t have to send them anything. 

Years ago, a nock broke when I was shooting my Black Widow bow, which caused it to dry fire and it flew out of my hand and landed on concrete, fracturing the riser.  I explained to Black Widow what happened, and they said they couldn’t repair it, but they had a riser on hand that would fit that had been special ordered and then not needed for some reason, and they would let me have it for $100.  Check out what Black Widow risers cost sometime.

If you have any experiences like this that you would like to pass along, feel free.

[Roy from Pa]

 

[Macatawa]

Absolutely!
 

[elkken]

I have a REALLY old Moultrie trail cam that I bought used many years ago, it started getting big white spots in the images. I contacted Moultrie customer service and they ran me through some over the phone testing and determined I needed to send it to them for repair. They fixed it for free even though I was not the original owner and shipped it back free. I still have the old dinosaur and it has taken thousands of pictures.

[slowbowjoe]

I bought my Bitz several years ago from a vendor; I was getting frustrated because the fletching orientation wasn't right. Called Bitz to figure out what was going on. They realized my tool had come with the indexer recommended for carbons, and that what I needed was the indexer for traditional. And sent me one, free of charge.

[M60gunner]

Really can’t recall any “bad” service. Only once did I get a wrong item from 3R I believe but the mixup was corrected. I ordered some wraps from One Stringer and I selected the wrong #. When I called to return them the lady said keep them and they sent the ones I should have ordered. Had a tip come off my Wes Wallace Royal. Contacted Wes, I told him what happened and asked how much to repair. His remark, “my bows don’t break, no charge”. I did pay for a refinish and shipping. But that was on me.  I am not the orginal owner, way out of any warranty as well.
  I know things happen that we or the suppliers can’t foresee. I try and be as nice and courteous as possible. When I have had issues it’s not archery related.

[bigbadjon]

I bought the original Spinrite when it came out. Aftee awhile I started noticing some short comings and I sent them some feedback. They had apparently had the same issues and changed some components on the newer models. He sent me all of the parts to retro fit my existing fixture at no charge.

[A.S.]

I bought a new Black Widow PSAX a few years with the low grip. I had always had their standard grip prior to this one, and thought I would give the low grip a try. I shot it for a couple weeks and just wasn't getting that "warm and fuzzy" feeling with it.

After a few more days, I called Roger at Black Widow and explained my situation. He offered to build me a new riser with the standard grip at NO CHARGE....they even covered shipping!  I sent my original riser back, and had the new one within two weeks. They even went as far as to put the original serial # on the new riser so it would match the limbs. 

[Recurve6]

So I ordered my "dream bow" from a bowyer not far from my home back in January... drove to his location - met him - looked at his bows - picked the woods I wantd - designed bow with him - told me 4 month approximately to have er ready.... so I am so excited.

Made the mistake of selling my 2 other bows which had become a bit heavy for me but no worries I had my new bow being sent any day..

Beginning in early April I was told several times new bow was a few weeks out.... gets to First of August and I don't have a bow to shoot so I asked point blank do I need to hit classifieds? Was told no.. it'll be next week... after all of this I gave up and started looking for a new bowyer..... found Beezaleel Bows and contacted Andy and designed a beautiful recurve but problem is its going to take 4 months so still no bow for bow season.. but no worries ... the "other bow" is bound to show up any day..

So now its labor day and I still don't have a bow and bow season is a few weeks away. I emailed Andy and asked if he would get the one bow he had in stock on the way Tuesday so it could make it here by the weekend and id have a few weekends to practice.

He was holding a deposit for my custom bow but now enough to cover cost of bow but he sent it anyway and trusted I would send check. This gave me an extra weekend to shoot and get used to new bow and be ready for our season that opens Saturday.

Beautiful bow and has been great to deal with - answers every question in a timely manner - just a great guy to do business with!

..... and still no other bow!