I had one busted almost in half at the arrow shelf sight window.All phenolic riser.Sent UPS
Anyway the man who shipped it to me had to file the claim.He did not take pics.So I took pics of the box,packaging materials,the bows damage etc and sent them to him to help with his claim.He did get his refund eventually.
Quite frankly a bow can be damaged by any carrier.I dont think any treat them with velvet gloves.Its a crapshoot!
If you want help getting your claim.Pack well,have pics of how it was packaged and the materials used to protect it.