Robhood23, not sure about BW's email, but I have called them and they have been beyond helpfull in answering questions, helping me pick out materials etc. Im sure they have heard my questions thousands of times, but acted like I was the ONLY customer on the planet when I was talking to them.
Ive only shot 1 PL, and liked it alot. Wasnt the smoothest, maybe not the fastest, but just felt "solid", steady, consistent, and obviously built extremely well.... a good thing in a bow that will be hunted hard!