I am not much of a poster here, but a daily lurker. But I felt that I should post something to let you all know what a great expericence it was to deal with American Leathers who make the Big Shot gloves.
I am a big fan of the BS glove for 6 years now, and can't see myself ever using any other glove. Ater getting one from a sponser here, it seemed to be a little different compared to the original one that I own. I decided to email American Leathers to inquire if they were now using a different leather.
I sent an email on Sat. evening. Sunday evening I had a telphone call from the owner John Turner to answer my questions. We had a nice talk not only about the glove but about archery and bows. He asked me to send him the glove so he could inspect it since their quality control is very good.
A few days later I received another call from John that he received the glove. The glove was perfect (just me not being used to a new glove).
Since I like a little thicker glove, he suggested the Buffalo BS glove rather than the Elk model that I bought. He offered to credit me the purchase price (even though I did not buy it directly from him) and up grade to the Buffalo model. Now this is truly great customer service.
John, if you happen to read this, thank you very much for such a great product, your patience and the personal service that you gave me.
-Bob