Remember, these are custom packs and they have the same problems we all have during the holidays; To much to do and not enough time to get it done. If your concerned, give them a call. Remember, "the squeaky wheel gets the grease". You'll really be upset if you don't call and find out they have misplaced your order. In October I sent them a check for a game bag($25.00). Didn't get cashed for a couple of months. With that said they make a great pack. I have two, and can't recommend them enough.