I bought a Lone Wolf Sit in Climb about the end of October. It was the wide model. I noticed while climbing it made a popping noise. It was very slight but bothered me simply because my hunting partner's standard sit and climb did not do it.
I got on-line and got their phone number. The gentleman that I spoke with was super nice. I described my issue, and asked him if this was the norm. He was quick to respond that in a few of their first one's out the grommets didn't fit the hand climbers just perfect. It was not a safety issue, but annoying. He got my address and said I would have the new grommets in a day or two. I then tried to purchase a couple extra cinch straps. He wouldn't hear of it. He threw them in the box.
Great Product!!! Excellent Customer Service!!!
Needless to say this kind of treatment made me a fan.