Ron and KME

[akbowbender]

I was sharpening my new Zwickey No-Mercy broadheads when I noticed that the roller on my KME broadhead sharpener was flopping around a bit. Upon closer inspection, I found that the roller carrier was worn out. I had been using a lot of honing oil (more is better, right?), and I guess the particle laden oil got splashed up onto the carrier and wore it out. Obviously my fault.

I contacted KME by email and explained what had happened and inquired about getting a new carrier. Ron got back to me right away. He asked me to send him my mailing address and the new parts would be in the mail the next day, no charge!

I wrote him back with my address, and asked if I could pay using PayPal. He said not to worry about it, that a lifetime warranty is a lifetime warranty, and I was covered!

So this is what came in the mail today:

 

 

Not just a new carrier, but two complete roller sets! Talk about customer service!

I'm buying another KME sharpener to give to my brother. He's still on wheels, but he needs sharp broadheads too!

Thanks, Ron!

[Rob DiStefano]

it don't get no better than ron and kme.  period.  :D

[Doc Nock]

Amen to Rob's comment. Ron is the man...

[SlowBowinMO]

Ron's fantastic, especially for a guy who apparently never sleeps!  

[Pepper]

What better could you ask for?
Great customer service, and back-up of your product.

[Recurve50 LBS]

Ron and KME have the best customer service!

[TBinMN]

Last fall, 2 weeks after getting my KME, I dropped and broke one of the stones.  I called Ron, during hunting season - and I think he was quite busy - I wanted to order a replacement from him.  His response, "don't worry about it" - 2 days later 2 new ones show up - no charge.
That is going above and beyond in my opinion.
Oh, he is also a great guy to talk with - who offers advice on any questions you may have about using his products to their best ability.

Terry

[Bill Turner]

Ron's the man for sure.  

[KHALVERSON]

great service at kme
i find that most tradgang sponsors are this way
makes me want to buy from them and support the businesses that support this site
kevin

[joe skipp]

The 'Ol Perfessor is a great guy who values his customers. Trust me....he will do contortions to please a customer and will always answer all questions to help out. Super Guy....who needs to start getting out more with me, Bamboo and Southpawshooter and put some meat in his freezer!!!

  :eek:        

[Jwilliam]

Ron is one of the good guys !!!    


Bill

[Lin Rhea]

You can count on Ron to go above and beyond.

[Sharpster]

Geeze, ya skip a day or two on the PowWow and look what happens...ya come back to find everyone's been talking about you!     BTW, Are you guys sure you're not confusing me with someone else???

Ron

[Rob DiStefano]

i "bump" into ron every year at the whittingham shoot, and no matter how busy he is at the kme vendor table he always takes the time to chat and invariably shows me a cool trick or two for sharpening knives and broadheads.  they broke the mold with ron, he's the best.

[straitera]

Pick of the litter both Ron & KME.

[Recurve50 LBS]

Someone needs to start a fan club for Ron and KME!

[joe skipp]

Now Ron...you know I'm sincere...   :rolleyes:

The other guys are just sucking up hoping to get super discounts on your product....   :eek: