I purchased a Tru-Center arrow sharpener from my local Trad shop and could not get it to work well (my fault). I received an e-mail from Todd concerning sales going on that month at 3 rivers. I hit the reply key to Todd and explained this and that. 30 minutes later I get a 20 page e-mail from 3 Rivers with tons of information on the tru-center and everything else. At the bottom was a note send it back and we will send you another and if that one does not work for you we will give you back your money.American company got to love the service