Lone Wolf Customer Service Testimonial

[Kapellmeister]

Wow!  I am impressed!

I emailed Lone Wolf last week with a question about my Wide Sit & Climb stand that I bought in June of 2010.  The problem I was having was that the knobs that hold both the top & bottom sections in their "extended" position would keep loosening... even if I tightened them as tight as I could, during the process of climbing they'd loosen.  I asked if they had any suggestions.

Well... I got an immediate reply the next business day telling me to call the president of the company and he would take care of it.  I called him and he told me not to use the stand; they would ship a new one to me immediately and that when I received it, I could ship the old one back to them.  Two days later, I received the new stand!

Now, I understand that they are dealing with products that have an intrinsic risk involved in using them and that they're no doubt susceptible to product liability claims but I am totally impressed with their integrity!

By the way, the stand I returned was made in China and my new replacement has been made here in the USA.  I'm glad about that, too!

Kudos for top-notch customer service, Lone Wolf!    

[Whip]

I've been a Lone Wolf dealer just for the past 6 months or so, but I can also vouch for their customer service.  While I haven't had any problems like yours, it's nice to call and get a real person, get questions answered and calls returned.  
It's really nice to carry products of companies that know what customer service means.