A few years back, I bought a used arrowmaster quiver(one of the earlier models). Through my unintentional mishandling of the quiver, some problems developed with the quiver. A week or so ago, I called Rod and asked him if he could fix the quiver for me. I sent it to him and since he couldn't fix it to his satisfaction, he sent me a brand new arrowmaster with new materials and improved design. Amazing, since I bought the quiver used. Great customer services, Rod. My hat is off to you.