A short while ago I ordered some wraps for my arrows, I told Mindy the size and colors I wanted. I recieved them quickly, but when I put the first one on I noticed it didn't cover the whole arrow. Thinking I had told them the wrong size, I emailed Mindy and told her I would send a check for some bigger ones. This was about 10 at nigh mtn time. To my suprise and delight I recieved an email an hour later telling me NOT to send any money and that the replacements would be in the mail the next day! All I can say is WOW!!! They are awesome over there and know how to go above and beyond for their customers. Scott and Mindy are incredible and I highly reccommend them. Thanks guys!!