Wow...first time I've heard of anyone getting anything other than great personal service from BCY.
My experience was just the opposite--the Brownell rep. I spoke with (or tried to speak with) told me in no uncertain terms I wasn't worth their time and I should go through one of their dealers. BCY always treated me like a million dollar customer, even when I was just getting started--that's why I don't use anything but BCY materials, and haven't for years. That was a long time ago--the rep. I spoke with may not even be working there anymore--but BCY has never given me a reason to look elsewhere.
L82Hunt, if you ever want to give BCY another chance, let me know--I'll be glad to help.
Chad