This should have been posted a few weeks ago!
I have been very fond of every zipper I have owned, but have a particular SXT riser that was one of the first Bill made. It has a thinner grip, and just fits my hand better than any other bow out there.
In late July to my dismay, my riser cracked alog a lamination line, and my stomach hit the floor.
I emailed and called Bill in panc, and even with his busy schedule he took the time to talk to me and reassure me he would take care of it.
Not only did Bill go above and beyond by fixing my riser, but I was happy to (and offered to pay him) and he declined. He let me know it might be a month or so before I saw it, I HAD MY RISER BACK IN HALF THAT TIME!
Bill even took the time to call twice (on the weekend) about the finish, and wanted to make sure it was exactly how I wanted. Unbelievable customer support!
My riser looks better than new, and needless to say I am thankful. (And have a brand new SXT on order that will be made with cococolo and aged Yew from Idaho Curt)
There are many wonderful people in our sport, and I feel blessed to be a small part of our great community. It is people lik Bill and Tracy that make it what it is!!
Being a full time bowyer with a sizable waiti list, and taking Grizzly broadheads under his careful watch and bringing them back with huge improvements,, it would be understandable to have a longer wait with fewer calls and emails. THANK YOU BILL! You go above and beyond every day. Setting a standard higher than needed, and being a genuine great guy as well.
Topic: Belated HUGE THANK YOU to Bill Dunn (Read 489 times)
