Wes is a standup guy. I called him about a tip the had come off my longbow. I quote" my bows do not break" send it to me and I will repair. No charge. I explained I am not original owner, he said no matter. No questions, no excuses, just let me repair your bow, that is customer service that we all want.
I did have him refinish the bow at the same time. That was not free of course. He did an update to both tips which strengthens them.
I am not the only one that has had this kind of experience with Wes Wallace.