I recently went on a Mule deer hunt with Onions in Wyoming and the lower arm of my nine or ten year old quiver broke. I wasn't that hard to make an in field repair with a little duct tape and I was back in business for the remaining days of the hunt. On the way home I called Bob at Great Northern Quiver Company to ask him to send me a new arm....Not only did Bob warranty the arm, he upgraded me to the new offset arm, he included two new foam inserts, new straps, and a new gripper! Thank you Bob, a shout out to your customer service.