I have known Mike Palmer for a long time, spent time at his shop, and pro-shop when he ran it north of Houston, hunted with him, and learned a heck of a lot about traditional archery and shooting. He is one class act!
However in the beginning some of the complaints were somewhat valid. I have owned two Palmers, and would still have them if it were not for the fact that I switched to my left hand.
The most common complainant that I have heard was regarding customer service. Reaching Mike can be a problem, but that is due to the fact that his bows are in such demand, and he guides a Trophy Whitetail, hog, javelina, and turkey operation in South Texas.
This problem is not new to single operation bowyers, one guy doing everything. It is one of the reasons I love Black Widow so much, there will always be someone home to talk to you.
I too have owned most of the most popular bows out there. While Mikes bows are not for everyone, I found them both shooter friendly, fast(if that is all that important to the you) and durable. Did I think they were the best, well that is relative. I only shoot one brand of bow now, took me forty years to find the right one for me. Oh the other hand, I know a lot of guys in my neck of the woods that feel the same way about Mike's bows.
I guess I would rate them in the two ten to twenty of custom made bows available.