I placed my order on April 13th, today is May 10th, so that's pretty close to 4 weeks. They have been trying to get ahold of who to no avail? I haven't received any phone calls, voice mails, or emails so I'm assuming you must have been talking about the wrong person because I couldn't be any easier to get ahold of. Nobody that I know that has purchased bows from great plains has had great plains reach out to them to update them about anything, which was never my expectation. The only contact that the people I have known have gotten is when they have reached out to them by phone to figure out where things were at in the production process. Which is completely understandable, Shane makes a lot of bows, I'm sure he doesn't have tons of time to dedicate to the phone or email. Glad to hear the disconnected phone lines aren't a sign they are out of business and thanks for letting me know how quickly you received an email back. 13 minutes is impressive.