Custom longbow orders

[Todd McDiffitt]

Not going to mention any names. Two very well known popular overseas bowyers. Just gonna vent a little. One says 6 months or less. I’m headed into month 9 and they started it but missed my desired weight by 12 lbs. The other quote was 12 months and it’s month 14 with no bow yet. I’ve gotten bows from both with no issues in the past. I would have little to no issue either way but, there is zero communication from them to me. If I don’t contact them every so often I would be 100% in the dark. I feel this part is unacceptable. Anyone else have these kind of issues? From here on I will stay local with my choices. Thanks

[Trond]

Living outside the US, it is difficult to comment without knowing the bowyers in mention... But I feel with you, man...

[Todd McDiffitt]

Just frustrated, 2 longstanding bowyers, and zero communication to the customer. I have a real problem with that. I understand some delays, but let your customer know something. I worked in a business for 35 years and if we quoted a price and timeframe it was done no matter what, without question. Weekends or overtime it was done. Not gonna name them, just really frustrated!

[Terry Green]

I understand your frustraition for sure.  I made a damn good living off of customer service in our family buiz.  That's what set us apart.  So sorry your having to deal with this.

[LookMomNoSights]

 
Missing weight is one thing ....... but by 12 lbs?  Seems substantial ........

[Todd McDiffitt]

Yes, I thought that was a bit weird myself.

[Wudstix]

Customer service is king.  12 lbs. does sound like a chunk, that's 5.4 kilos.  My bow buying days are over, last couple have been individual sales.
 

[Todd McDiffitt]

Incredibly hard for me to find my personal preferences in longbows being a lefty.
I have to custom order my stuff.

[Wudstix]

I'm lucky to by right handed.  All the bows I currently have are no longer in production.  Been lucky to find a couple bows from the men who made them.
 

[Todd McDiffitt]

I’m also right handed but shoot lefty because of dominant eye.
One of these places making a bow for me you have to pay in full upfront so I feel now there is no incentive for them to complete it in a timely fashion.

[Roger Norris]

Customer service and communicstion are EVERYTHING. I hope you get resolution soon.

[mjh]

I hate to say it but if paid in full up front you would be doing us all a great community service by naming the company.   While you have had to suffer through said companies seeming incompetence you might be able to save someone else a lot of grief. 

 I've had several custom bows take longer than quoted.   I also had fairly good communication from bowyers.  I was given small tokens of gratitude for my patience and understanding in the delays. 

 I hope your situation is reconciled to your satisfaction.

  I've moved on some great equipment due to the bad taste left over from sour transactions--not bowyer related--more in the knife making world and  few elsewhere.

[WFC]

I feel for you buddy. Hopefully this gets sorted out.