I just talked to Minday mid week...emailed as they didn't answer the phone.
she emailed back that in the AM, she has help and can be where she can hear the phone, but in the PM (their time) she's in the back and sometimes doesn't hear the phone with equipment working.
We arranged for me to call after 9 her time and I got right through... order was going out that afternoon.
Scott just posted on another thread here about "removing wraps from arrows" and you might want to check the email...
Keep trying. They're worth it!