I got a private tour of the Florida plant with the late Frank Scott. It was a sunday afternoon and the plant was closed. He took me to an area that was fenced in so to dozen Kodiaks, many late 50's & mid 60's grizzlies, a few target bows. All in for repair. Bear never repaired them back in the day.
However, they did refinish a few bows in the 50's and early 60's. For the most part they just replaced the bow no questions asked. Now that was customer service.
I saw bins of stored exotic hardwood any bowyer would faint over. I sat at Fred's desk. I was 8 feet off the ground that day. I was blessed that day for sure.