i'll say it again - getting a smooooooth adjustable server spool drag tension is paramount. having a washer that sticks will make for a very erratic serving tool that will change the serving thread tension with each turn of the jig. i recommend some smooth metal washers, teflon washers, bearing washers ... and a small spring between a pair of smooth metal washers.
another thing - imo, those serving jigs with the 'tension holes' or 'tension bars' are a total waste as they amplify any spool drag inconsistencies. for the very most part, i just run the serving thread right off the spool and into the jig's thread hole, bypassing all the holes, bars and dohickeys. tension is always controlled by the spool drag. yep, ya need a good spool drag tension system, so get the good washers and a small spring and have at it a bit, it'll work out fine, promise.
OH! yes - when you use the serving tool, serve from LEFT to right, and the spool MUST revolve from bottom to top (that is, as the serving thread loads on to the string), and the thread that comes off the spool and goes into the jig hole MUST be on the LEFT of the spool and you.