Wow...
Of the things written, I can surely undertand why anyone would be angry...!
I've not talked to OL in a long, long time. All I can say is that those who do know him well that I happen to also know, say he's a pretty stand up guy.
I do know many years ago, I ran amuck of the same thing...and he refunded my entire deposit.
He has had a very sick parent. He's been an incredibly loyal son in that he's bent over backward for them...put his own life on hold to be a major care-giver.
I have been thrust into much less of that with my own Dad more recently, I guess Im a bit more sensitive to his situation. It can be a heavy drain...and I'm not doing what I heard he is...
It was posted here not long ago about his parent situation by someone who knows him... Yes? I'm sure I read of it...
Nothing exhonerates no communication, or refund of funds... but...
...I hope each of you will find that OL comes through before all is said and done. You as a customer deserve it, and what I hear of OL from others would suggest he would be of that mind.
Peace out.