Sorry guys.......I've seen my shop owner get stuff for "customers" and they then change their minds, buy it elsewhere (to save a dollar or two, but burn 20 in gas) or flat out act like they never requested the stuff.
Either way, the shop then sits on the stuff, or sells it at cost, or less.
Ordering stuff "out of the norm" is expensive and risky for the general gun/bow shop owner.
You might be a decent guy, but that doesn't mean the 20-30 others that have special requests are.
Not saying stuff needs to sell fast, but it needs to move at a decent rate, to allow for flexible purchases based on general demand/seasonal changes.
Doesn't take much to strangle a small shop or one with tighter momentary expenses (like building expansion, increased market capture attempts etc.)
This stuff happens a lot, you try to be helpful and flexible, but in doing so you do get burned.
How much can one tolerate (process wise and cost)?
If one sets policies to minimize/avoid such loss, then most folks are going to consider the shop/personnel too "hard arse".
Again, you might have good intentions, be a great customer (or potential one) but it's the majority of others who set the tone for a shop.
Maybe the shop owners and staff should be condemned for some of their actions/policies.......but in most instances, from a bit of experience, critics need to look at their fellow bow and gun shooters for mucking things up.