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Author Topic: Russell Moccasin boot question...Need your opinions please  (Read 2118 times)

Offline Ringneck

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #40 on: November 28, 2010, 09:15:00 PM »
My pair of south 40 birdshooters has been very good BUT I replaced them with Danners this season. With Russells track record of unsatisfied customers I didn't want to chance it. I also did my research before spending my $. No thanks.

Offline Greg Skinner

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #41 on: November 28, 2010, 10:47:00 PM »
I did quite a bit of research last spring before ordering a pair of Russells.  I have had the same problem as others have mentioned regarding the heel and toe fit of standard "off the shelf" boots. Over the years I have tried most of the high quality boots available, including White's loggers.  After experiencing problems with plantar fascitis and more recently bunionettes I decided the only alternatative would be boots custom made for my feet. True, Russells are high priced, but considering the tremendous amount of money I have spent on other boots that didn't fit right I felt it was worth the risk to try them - in spite of reading a number of negative comments on this forum.

I opted for the minimalist design - no arch support or heel wedge and using the Munson last. I ordered the Tracker with a thin Newporter sole- really just a lace up moccasin with a sole, but built like a true moccasin to cradle the foot with a single piece of leather.  The Tracker also is made with Russell's waterproof leather.

I had to send the first pair back because they were too big, even though I traced and measured carefully.  The second pair was better, and I needed them badly, so I kept them even though I have to use a heavyweight wool sock for them to fit correctly.  It took from March until the end of September to get them.

I do have to say, in spite of these difficulties, that they are the most comfortable boots I have ever owned, and they were worth the wait.  In fact I decided to order another pair, knowing full well that it will probably take another 6 months to get what I want.

The fact is, I was not able to find any other options.  I wear boots every day of the year, either for work (I'm a surveyor) or hunting, so boots that create unhealthy feet don't work for me.  If you have average enough feet to be able to get a good fit with other off-the-shelf boots, then Russells are probably not for you.  I, however, am now paying for 50 odd years of trying to cram my feet into boots that didn't fit right, so the Russells are worth both the money and the waiting time.

Incidentally, no leather is totally waterproof, but my experience with GoreTex hasn't exactly been stellar in that regard, either.  In really wet, muddy or snowy conditions, I still have to go with Beans hunting shoe or Schnees insulated pack boots, neither of which is as comfortable to wear as the Russells.  

Sorry for the lengthy post, but I have found that a person can be no stronger than his weakest link.  No matter how well you keep your body in condition, your feet can limit what you potentially can accomplish.
And in the end of our exploring we shall return to the place where we started and know that place for the first time.

Offline Ray Hammond

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #42 on: November 29, 2010, 05:21:00 AM »
I really like Schnee's

But I don't have special size needs other than a wide shoe. They're not going to be as expensive. They WILL be waterproof

Good luck in your quest!
I have the 13 inch Hunter II boots and really enjoy them

I bet you could get what you need from them by calling and discussing it with them
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Offline Kevin Dill

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #43 on: November 29, 2010, 06:34:00 AM »
The Russell folks explained to me that their moccasin toe boots are built to wider specs than the typical mass production boot. My boots are wide too, and they allow my feet/toes to spread out completely inside the boot...the way nature designed the foot for walking. I can't wear a boot that squeezes my foot. If I wanted my Russells to have a snug fit, I'd discuss this with them, and maybe do the foot tracing with a thin sock.

Offline Ray Hammond

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #44 on: November 29, 2010, 08:19:00 AM »
I'm somewhat surpised when I hear people say that have things like plantar fascitis and other foot issues, then try to wear a mocassin....Kevin is right...a mocassin is the LEAST supportive shoe you can wear because its, well, like a second skin- there's very little support...even less than a Bean gum-soled shoe.

If you have foot issues, you shouldn't consider mocassins as hunting wear.

Like someone very smart posted already, your feet are the only thing that gets you where you want to go- they need to be the highest priority- warmth, support if you need it, and protection from wet- all things that can sabotage a hunt fast.
“Courageous, untroubled, mocking and violent-that is what Wisdom wants us to be. Wisdom is a woman, and loves only a warrior.” - Friedrich Nietzsche

Offline Bill Turner

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #45 on: November 29, 2010, 08:52:00 AM »
My "Muck" boots are looking better and better. Most comfortable rubber boot I've ever worn. Russell has a good name but way to many negative comments here for me to spend top $$$$ for their product.   :dunno:

Offline Roughcountry

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #46 on: November 29, 2010, 09:08:00 AM »
I wore out a pair of stalkers, can't bring myself to throw them away. It took six years of everyday use.
When I order another pair I'll do the drawing using very thin socks. They were just a hair to loose in real steep country ( I did order the heel counter)
I ordered the creep rubber sole and while you can see big circles of leather thru them now the glue has held fast. I used them in snow several times without any problem but the tread wasn't made for it.

I had a very good experience with Russel and plan to get another pair.

Offline LBR

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #47 on: November 29, 2010, 11:58:00 AM »
My only experience with them was 5 or so years ago.  I never ordered my boots (I forget which ones, very expensive though) because the customer service was so awful.

I have wide feet--I wear a 14 EEEE sneaker.  I asked a lot of questions, and the replies were very slow.  When I got a reply, it usually didn't answer the question.  Finally I was told that their sole material didn't come wide enough for me (after I sent in foot traces).  This was a period of weeks, maybe months, before I was finaly told they couldn't build a boot for me.

Offline Eric Krewson

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #48 on: November 29, 2010, 02:40:00 PM »
Aparenty I got to the right person adn got a nice reply.

Dear Eric

Thank you very much for the information you have supplied us with below.  We always want to hear from our customers whether they are satisfied or not.  I printed off your e-mail and went to the site you have listed below and printed off all the comments and am giving copies to Ralph, the owner, and Sue our production manager.

 

Did you contact us about your boots not fitting? We always try to tell our customers that if they don’t fit we want them back so we can either adjust the fit or make a new pair at our cost.  I pulled your production tag from 2009 and made a note on them that they didn’t fit and were way too big.  Ralph said he will be calling you.

 

Sincerely,

 

Patty Briski

Office Manager

Offline Grant Young

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #49 on: November 29, 2010, 02:50:00 PM »
I've been wearing Russells for years- the same ones for the most part. I have a pair of Grandslam Sheephunters that I love for really rough terrain and a pair of ols PHs that I wear the most, especially early season here in Kentucky and they performed real well in the West Texas bush country on a February hog hunt. I have had some trouble in the past with a pair of toe lace Russells with a very high top but that has been my only bad experience with them in forty years and I have to take some of the credit for the fit issues because of the extremely high tops I thought I wanted.I also have a pair of Art Carter chukkas that are really comfortable. I'll continue to use them. GY

Offline Mike Vines

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #50 on: November 29, 2010, 03:11:00 PM »
After reading your post Eric, I called Russell's and asked to speak with Ralph the owner of Russell Mocassin's.  He quickly responded "This is".  Well, I reached the top, now I had a bunch of questions.  First off he wanted to say he read all the posts, and stated if there was a problem with the boots, they should have been sent back, because they will make them 2,3,or more times to get them right.  They want their customers to be happy.  We talked about different types of boots for my application (settled on the Safari PH), and then he gave me different sole options available and wanted to know my application again (settled on the vibram air bob).    Ralph volunteered to mail me a pair of boots with this sole to make sure it is what I want, then asked for my address to get them in the mail.  He said they have taken on some jobs that they probably shouldn't have and after a couple trys, the customer was always happy.  He also said they are running on about 90% satisfaction and return customer rate.  This spoke volumes to me.  The last question I had for him was how to do the measuring when I have  doctor prescribed orthotics for my feet?  Ralph told me to print off the measuring form on their website, fill it out as described, then mail those measurements in along with my orthotics so they can take the final measurements and then send the Orthotics back in a couple days.  My boots, he said will be ready in 4 months from then.  

I have decided, I'm buying a pair of their Mocassins.  After speaking with the owner, I'm very certain they will make a pair of boots that will make me happy. You don't stay in business for 100 years if the quality/customer service just isn't there.  

I will post back how the whole process goes.  Stay tuned for updates.

Mike Vines
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Offline cacciatore

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #51 on: November 29, 2010, 04:32:00 PM »
By the way I have forgotten a pair to dry on a log next to my camp on the Grand mesa,Colorado during elk season.If somebody had found them please will he send me a PM.
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Offline Mike Vines

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #52 on: November 29, 2010, 04:42:00 PM »
Quote
Originally posted by cacciatore:
By the way I have forgotten a pair to dry on a log next to my camp on the Grand mesa,Colorado during elk season.If somebody had found them please will he send me a PM.
if they are a 12C, send me their coordinates.  LOL
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Offline Mike Vines

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #53 on: November 29, 2010, 04:42:00 PM »
Quote
Originally posted by cacciatore:
By the way I have forgotten a pair to dry on a log next to my camp on the Grand mesa,Colorado during elk season.If somebody had found them please will he send me a PM.
if they are a 12C, send me their coordinates.    :bigsmyl:
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Offline Eric Krewson

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #54 on: November 29, 2010, 05:53:00 PM »
The company president called me as well, very nice and was willing to make my ill fitting boots right now matter what it took.

I was really surprised to get such a response.

It was my understanding if the boots had been worn off the carpet in your home they could not be sent back. I was wrong, Ralph said send them back, he didn't want a bunch of dissatisfied customers.

Offline robtattoo

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #55 on: November 29, 2010, 06:35:00 PM »
Cor! That's great news Eric! I don't have a pair & at the price, I never will, but it's nice to know that a quick off-the-cuff EMail can get things back on track.
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Offline michaelschwister

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #56 on: November 29, 2010, 06:37:00 PM »
I know several russell boot owners and all have said they are the only boot they will wear. Of course most of them are bird hunters, 20-30 miles a day for pheasants. Someday I would like to own a pair.
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Online Bigriver

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #57 on: November 29, 2010, 06:51:00 PM »
Eric, did they say they will reimburse you for the shipping back & forth to get them right?
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Offline Mike Vines

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #58 on: November 29, 2010, 06:56:00 PM »
Quote
Originally posted by Bigriver:
Eric, did they say they will reimburse you for the shipping back & forth to get them right?
The guy is sending me a pair of boots to see the quality, try on and also see if I like the type of sole I picked out.  I couldn't care less about the shipping cost after customer service like that.
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Online Bigriver

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Re: Russell Moccasin boot question...Need your opinions please
« Reply #59 on: November 29, 2010, 07:05:00 PM »
I guess I was asking eric about his in need of fixing pair, sorry I butted into your thread with an opinion.
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