Author Topic: Big Jims Bow Co. Talk about customer service (Read 611 times)

magnus · « **on:** January 18, 2011, 03:54:00 PM »

I just wanted to say thank you to Big Jim and company for their customer service! I had placed an order with them for some heads the other day and when they got here there was a little problem so I called the company and it was handled quickly and professionally. Today I got box in the mail, inside were my heads. A hand written apology and one of Big Jims short brimmed hats. Needless to say the note and hat were unnecessary but greatly appreciated! If anyone ever needs to do business with Big Jim then you are going to be dealing with a stand up guy! I will definitely do business with them again! Thank you Big Jim and Debbie!

Keeping the Faith
Magnus

wv lungbuster · « **Reply #1 on:** January 18, 2011, 04:07:00 PM »

Glad to hear that, I was going to place a order in a couple days.

Kenneth · « **Reply #2 on:** January 18, 2011, 04:32:00 PM »

Big Jim's service is second to none! I've ordered quite a bit from him and will continue to do so for 95% of my archery gear. If he ever get's that other 5% of the stuff I need then I'll get it from him too.

seabass · « **Reply #3 on:** January 18, 2011, 04:57:00 PM »

good to hear buddy,i just got on the long list for a bow.i ordered some shafts from him.i got them in no time.they are a pleasure to deal with,steve

Southern Sam · « **Reply #4 on:** January 18, 2011, 04:59:00 PM »

I'll second that!! I spoke with Big Jim yesterday when I ordered my quiver and he was very helpful answering my questions. Would do business with him anyday! Now the wait for the goods!!lol

sawtoothscream · « **Reply #5 on:** January 18, 2011, 05:01:00 PM »

i plan to buy as much stuff as i can from him. if he caried the rest of the stuff i needed i would buy all. great guy to deal with

americanhunter7 · « **Reply #6 on:** January 18, 2011, 06:32:00 PM »

I can send out a similar story in that I had an order that didn't ship as ordered and got the same OUTSTANDING treatment. Big Jim is TOPS

when it comes to his prices, equipment, and customer service. It's really great to know that he, along with several other Sponsors and vendors here at TG are so great to deal with. Thank you Magnus for bringing this up again

.
John

saumensch · « **Reply #7 on:** January 18, 2011, 06:38:00 PM »

I am also very pleased with his service on my Thunderchild order and all the changes and advice i need for it.
But that said, i never had any problems with any Tradgang members ive dealt with.

Sixby · « **Reply #8 on:** January 18, 2011, 06:40:00 PM »

I am very pleased to hear this kind of report. His attitude sure shows in the caliber of bows he builds. God bless you all and have a great day. Steve

owlbait · « **Reply #9 on:** January 18, 2011, 07:14:00 PM »

BigJim took a call from me while at a big trad event to help me out. He could've said, "Call when I get home", or "Send me an e-mail". Instead, he talked directly with me and helped me solve my problem. He spent some time at Compton's showing me his new broadhead, quiver, and some of his bows when he could've been taking a break like everyone else. Just wish I could shoot enough pounds to use those BigJim broadheads. Great customer service and products.

Steve Clandinin · « **Reply #10 on:** January 18, 2011, 09:24:00 PM »

Yes,They don't come any better than the little Fella,top notch in every aspect,BUT don't be praising him to much or his prices are going to go up!LOL

billy shipp · « **Reply #11 on:** January 18, 2011, 09:43:00 PM »

Big Jim is one of the best around today.

I wish more bowyers today had the customer service and communication skills Big Jim possesses.

Cyclic-Rivers · « **Reply #12 on:** January 18, 2011, 09:52:00 PM »

FightingCelt · « **Reply #13 on:** January 18, 2011, 10:00:00 PM »

CUDOS! I just recieved my order today from Big Jim's...the young lady that I spoke to...I apoligize that I can;t remember her name...was very helpful with my order. It has been several years since I've ordered anything archery related. The delivery was very fast and the quality of the shafts and hardware are top notch. I will be ordering additonal supplies shortly...Thanks...Thom

FightingCelt · « **Reply #14 on:** January 18, 2011, 10:03:00 PM »

P.S. Would anyone have an opinion regarding Big Jim's quivers...I shoot an Kodiak Magnum #45 and desire to use one of his quivers...Just not sure of what size I would need. 4 arrow quiver= med or large? Thanks in advance.

Ron+dog · « **Reply #15 on:** January 18, 2011, 10:15:00 PM »

Quote

Originally posted by wv lungbuster:
Glad to hear that, I was going to place a order in a couple days.

me too great minds think alike i guess glad to hear about a sponser taking care of bussiness

BigJim · « **Reply #16 on:** January 18, 2011, 10:30:00 PM »

Fighting celt- the size of the quiver is more dependant on the size of the broadhead. If you shoot 1" two blades, you can use the small with plenty of room for four maybe even five. If you use regular size three blades like woodsman, I would suggest a medium and if you use whoppers, I would suggest a large but I have put 4 big jim heads in a med but they were tight as a @ick's hatband.
Bigjim

FightingCelt · « **Reply #17 on:** January 18, 2011, 10:32:00 PM »

Big Jim...I'll be shooting 1"two blades...thanks for your advice and excellant service...Thom

Frenchymanny · « **Reply #18 on:** January 18, 2011, 10:41:00 PM »

BigJim is a true asset to the trad community

It is a real pleasure to deal with him

F-Manny

Kenneth · « **Reply #19 on:** January 18, 2011, 10:51:00 PM »

Quote

Originally posted by BigJim:
I have put 4 big jim heads in a med but they were tight as a @ick's hatband.
Bigjim


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Author Topic: Big Jims Bow Co. Talk about customer service (Read 611 times)

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