Apologies from Red Feather Archery

[StanM]

Thanks to an e-mail today from a Tradgang member I realized that I made a mistake in my recent post about a sale on Talons from Red Feather Archery.

Last year we ran the same add, giving away a free head with the purchase of a 2 or 3-pack.  I intended to run that same ad at the same time of year this year.  However, I did not word the ad that way.  Rereading it, after receiving the e-mail I see that one could easily be mislead into thinking that they were getting a free PACK of heads with the purchase of a 2 or 3-pack.

Given that this was MY mistake, I'd like to make good on this for anyone who had a similar misunderstanding.  I would just send an e-mail to those who ordered using their Tradgang member name, but I know some of you ordered without using your name in the comment section and I don't want anyone to feel cheated.  I'd rather not be in business than to operate in a misleading way.

If you ordered some Talons from me, based on this ad and didn't get what you expected, please send me an e-mail at [email protected] and I will make it right for you whether you posted your Tradgang name in the original order or not.

My sincere apologies for any and all miscommunication.  Some days I'm a knothead    

Thank you all.

[ChrisM]

Now thats customer service!!!

[Mudd]

[Hawkeye]

That's good business, Stan.

Doing right by your customers is not always easy... and not always profitable (in the short run)... but it is the way to live.

I believe actions like this will be repaid big-time as your reputation and business ethics become known.

Thanks for your efforts to stand by your word.

[dan d]

I just love the trad community people !
First class all the way !
   

[ronp]

That sounds like good customer service to me!  I just received my Talons today, including the free one.  Very fast shipping and they look like awesome stumping weapons.

[magnus]

Stan. I originally thought that at first when I ordered this year. When I received the heads I remembered from last year that is how the sale ran. Oversite on MY part. I do NOT want extra heads. Heck I ordered another 3 pack the other day. These heads are worth every penny and am completely satisfied with your product and service!!!! Thank you!!

Matt

[steadman]

Atta boy Stan! The best right there  

[tradshooter]

Way to go Stan! Honesty and integrity describe you in your business dealings. What great customer service. Best to you!

[M60gunner]

Stan, I agree with everyone else. I will make sure I send some of my business your way soon.
 Thank you for your example of doing right by your customers.

[freeman]

All cool here Stan. And I've got to say, your Talons are probably the best small game head on the market today. I will be buying more...

[coaster500]

Way cool Stan... anybody can make a mistake but not many who chase it down and make it right    

[snag]

2X what Coaster said. I would think no one would take you up on that offer knowing you didn't intend it that way and went public with this. The slant has been wiped clean!    

[GRINCH]

Thats great customer service,good on you.  

[KentuckyTJ]

[JimL]

Good man.  Shame politicians aren't as honorable as tradgangers.

[kennym]

Great job Stan, you da man!  

[straitera]

Easy to trust Integrity.

[Zradix]

Straight up my man!
   

[Arwin]

Stan,
The beatings will continue until  improvements are made!!