I’m not the type of person who gives out endorsements often, but when I get service that I feel went above and beyond what I had expected, I like to give that person, or company credit for the effort.
Friday, my wife and I traveled to 3 Rivers Archery in Ashley IN. We are lucky in the fact that it’s only about an hour and a half drive from where we live. My wife wanted to trade in an old Bear recurve (50#) bow on a newer model that had less poundage.
To make a long story short, we were treated more like a good friend than a customer; the person who waited on us (I believe his name is Dale) went way out of his way to make us feel not only welcome, but to make sure that the bow my wife bought was set up and comfortable for her to shoot. He even gave her two arrows for free.
And, before you think he was just being nice because we were buying a high dollar bow from him; the bow we bought was a low price model, and the bow we were going to trade in was bought by another customer before we traded it in.
From what I understand most of 3Rivers sales are by catalog or internet sales, that is a shame, because most people who order from them will never get the pleasure of meeting the people at 3Rivers in person, but if the customer service is half as good on mail orders, as it is for walk ins, it will still be great service.
Most of you probably already knew about 3Rivers, but I wanted to share with my fellow archers my experience with them.
I think 3Rivers made a customer for life…
:D
Topic: 3Rivers service (Read 2929 times)
