Sorry this happened to you. I hope UPS treats you better than they did me.
in 2005 I had a $1,200 bow sent to me, it was a Christmas present for my grown son. I had moved since I had last ordered a bow from the company and was very clear that the bow should be sent to my new address -- I even had e-mail to prove it.
The bow took too long to arrive. I contacted the company and sure enough they had shipped well before Christmas but upon checking, whoops, they sent it to my old address! I contacted the person who lives in the old house. Nope, he never saw it (he is ex-con by the way). I called UPS. They said the bow was definitely delivered to the house, the driver even remembered the very large box. I asked about recourse, they (UPS) said none.
The company is a very stand-up outfit. since they shipped to the wrong address, they sent me a replacement bow for my son.
UPS gets none of my personal business since.