1st of all don't panic,, I've been to the shop and that place look like it wasn't going anywhere and even look liked it was already there a hundred years. with that being said they never once in my life returned an e-mail ever even when I knew they where open so forget that.
try calling them on the phone and if thats a problem PM me you ordering info (name, type of mocc and size) and I'll call them for you and check because they always answered the phone when I called.
if they are making your moccs from stock (did you send a drawing of your foot?) waiting a week or two isn't bad, I think I waited 3 weeks for my dyers, arrows I buy off the wall so I can try them all on.