While living in Texas City, Tx, I wrote (3) separate letters of commendation to the Postmaster for "Exemplory Service" above & beyond for that USPS office. Here in Cleveland, Texas the exact opposite! This USPS office is a disgrace as I included in 2 letters again to the Postmaster. *No replies. Currently, I'm looking for a bow one month overdue & a knife shipped from Canada almost a week ago. Point being, the shipment is only as good as the service provided which may be entirely based upon the managers (chain of command) & subsequent work ethic involved? Just a guess & I've had great service w/UPS in Galveston County.