BigJim asks, "What would you do?"

[BWD]

Dear other fellow,
Trade your vehicle in on a new one, then take that new one home and rewire it, then wanna trade it back, and see what they tell you.

Large has too many people standing in line, waiting on bows, to waste his time dealing with something that borders on premeditated stupid.

[Robhood23]

I guess if it was me I would have called you prior to altering the limbs! Once I would have altered the bow at all I would have considered it mine!

[turkey522]

My book he just bought a set of limbs.If he wasn't happy with it,he shouldn't have altered the limbs but returned the bow.

[RC]

If the limbs did not fit I would have sent them back to you . "fixing" them myself makes them mine in my opinion. I would not expect Bear to replace them as they are as innocent on the damage limbs as you are.The fellow that ground them is at fault and should pay for his actions.
A simple phone call before messing with the limbs could have saved a big headache for him. RC

[Mudd]

The only person's workmanship you can stand behind is your own and not someone elses.

Straight up.. not on you! nor on Bear!

God's grace and peace, Mudd

[J. Holden]

He "broke" it, A.K.A. sanded it, he bought it.  My opinion though.

-Jeremy  

[rraming]

Originally posted by hardtimes:
 

Originally posted by Bill Sant:
Jim,  As soon as he altered, sanded, played with the fit of any of the components, it is HIS.  If it didn't fit like you sent it to him he might have a point, but in dealing with you as I have in the past, I'm sure he wouldn't have been dissatisfied with the final outcome.  He screwed up when he took the sanding block to them.  Good luck with the outcome, but your reputation as a solid guy to deal with is secure in my mind.

X6 [/b]

x?

[Thumper Dunker]

Originally posted by rraming:
 

Originally posted by hardtimes:
 

Originally posted by Bill Sant:
Jim,  As soon as he altered, sanded, played with the fit of any of the components, it is HIS.  If it didn't fit like you sent it to him he might have a point, but in dealing with you as I have in the past, I'm sure he wouldn't have been dissatisfied with the final outcome.  He screwed up when he took the sanding block to them.  Good luck with the outcome, but your reputation as a solid guy to deal with is secure in my mind.

X6 [/b]

x? [/b]

Ditto.

[Joshua Long]

We all need to be accountable for our actions and yes sometimes it hurts.  This buyer took it upon himself to alter the limbs.  He needs to pay the price for that.

Thank you for not passing it on to Bear because in some small way it works back to raise their expenses and then their prices for others.

[Flying Dutchman]

Originally posted by Thumper Dunker:
 

Originally posted by rraming:
 

Originally posted by hardtimes:
   

quote:Originally posted by Bill Sant:
Jim,  As soon as he altered, sanded, played with the fit of any of the components, it is HIS.  If it didn't fit like you sent it to him he might have a point, but in dealing with you as I have in the past, I'm sure he wouldn't have been dissatisfied with the final outcome.  He screwed up when he took the sanding block to them.  Good luck with the outcome, but your reputation as a solid guy to deal with is secure in my mind.

X6 [/b]

x? [/b]

Ditto.

x ?

[tuscarawasbowman]

Originally posted by Bill Sant:
Jim,  As soon as he altered, sanded, played with the fit of any of the components, it is HIS.  

 I do warranties at my work. That is our policy and most other companies have the same. If you modify it you now own it.

[no nothing]

He eats the limbs when he sanded it.

[Roger Norris]

If he had sent it back right way, well thats one thing. But he "modified" it and still wants his money back? No way.

[Cyclic-Rivers]

I would UBB him this thread and see how he responds.

Hopefully the guy is dumb enough to publicly ridicule you here. sounds like he might, could just be      

[kennym]

Well Jim, I agree with the others that when the grinder made contact, other fella owned the limbs.

Bein in the archery biz is great... most times til you get one of these guys.

You said you know what you are gonna do.

I'm just glad I didn't grind the limb!
 

[Bill Skinner]

He ground on the limb, he bought it.

[BigJim]

Today I explained to him that neither I nor Bear would bear the consequences of his actions. He kept telling me that because I lied, that he had the right to modify the limbs.

Anyway, after multiple conversations today, he told  me that I will have to answer to my maker and threatened to see me at the IBO shoot. He then called back and advised me to do what I thought was right.

Well, this is what I intend to do: I am going to cash his check and when it clears, I will ship his old bow (his bow was not as described...imagine that) and his newly purchased altered limbs back to him. I will also include a refund for any difference between his check and my "Cost" in this ordeal.

Not fun, BigJIm

[jeanpaul3006]

I think you handled it accordingly. He bought those limbs the minute the sander touched them. Judging  by his comments, you were never going to win with this customer. I've always had great customer service with your company and will continue to purchase. No need to worry about losing this one customer. Keep up the good work.

[D]

He's gonna see you at the IBO huh...Has he ever seen you before?? lolol  I wanna be there as he is looking "up" at you trying to talk you out of driving him in the ground like a tent stake. lol  I am really getting to hate POS people.  Sounds like you handled it great though.  I've bought several things from you at your tents at the shoots and you have always been a topnotch and stand up guy, don't know why people gotta be the way they are sometimes.

[kawika b]

Jim... there are a lot of crazy people walking around these days... please take his threat seriously and at the least notify any security that there may be at shoot... I know you're a big guy but crazy people do crazy things... like grind their limbs and try to get them refunded.

You did the right thing in not trying to right a wrong that you did not commit.