What is going on with Kustom King ?

[Old Vet]

Over the years I have placed orders with Kustom King without any issues. Items arrived in to timely manner and always as listed.

On my last three orders, there have been problems. Either wrong merchandise, added charges billed without prior notice, or back ordered items without any notice that ends up delaying the entire order. I am still waiting on an order that was placed over three weeks ago for items that should be normal stock. My son has also encountered problems with orders. When he called to check on his last order, the attitude of the person answering the call was so poor he cancelled his order and placed it with another company.

I hope these are just freak coincidents and not a trend from a long time traditional supplier. Has anyone else had problems with Kustom King orders recently ?

[Green]

I placed another order this morning for items only they carry.  That's the only time I'll do it anymore.  I too have had wrong merchandise, delayed shipping with no notice, and an "oh well" attitude towards CS when I call in to Gabby.  Anything I order from them these days I do with the attitude that "eventually" it'll get here.

[tnbuckskinner]

I may have got lucky but I ordered some things from them last week and they were here in 3 days.No problems at all.

[Green]

Hopefully that's a sign things are "comin' round" Buckskinner.

[Stone Knife]

I just ordered from them last week and everything was fine and came in a timely matter. That was the second time i bought from them ever and both times I had no trouble.

[pauljr]

I have been buying from them for almost 20 yrs. I have never had an issue and every time I order I have my stuff in 3 days. As far as there customer service I have never had to call about an issue but the times I have talked to them on the phone they have been great. As a matter of fact I dont buy from anybody else, not that other suppliers arent as good, just my expiance with them has been great and I enjoy doing buisness with them. As a matter of fact this week I will be placing a large order with them and have every confidence I will have no isssues. Just my two cents.....

[jonsimoneau]

Just made an order and had the stuff in three days. Never any problems for me.

[LeverActionman]

I have always had great CS with them and never a problem.

[DVSHUNTER]

A few years ago I ordered a Damascus glove from them.a glove showed in three days, but it was their own brand of glove and not the one listed for sale.the only thing that was the same was the price.when I called to talk about it I was told that they were out of the glove I wanted, and that the one they sent was the"same thing”.  I stopped doing buisness with them then and have heard enough similar cases that I would never order from them again. there are other people that care far more about their customers and since it is my money,i chose to spend it elsewhere.
Fool me once, shame on you. Fool me twice; shame on me.

[KentuckyTJ]

I have ordered a few things from them. Products came timely and were good products. My only issue with them is the very bad attitude of the lady i was talking to on the phone. She was very short and it left me thinking i was interrupting her from something. Won't order anymore.

[Gil Verwey]

Sound to me like I am glad I use Lost Nation.

[TxAg]

I've had some good experiences, some bad. I'll admit I'm a bit hesitant to place an order with them if I know I can get it elsewhere.

[floodman]

Just got my order from them,every thing perfect,Lady was like Aunt B on Mayberry,,I guess that is why there is so many flavors of Ice cream,,Some like Choc,so Vanalla..I personally Like Butter Pecan...   :cool:

[Chuck Jones]

I don't know about Kustom King; but for me, things have sometimes been hectic lately. I am getting lots of small orders for things like gloves, targets, and such. It's hard to keep everything in stock and not make mistakes when packing shipments. Throw in having to go to shoots as a vendor, keep up on making bows, and answering the phone constantly and I could see how someone could make mistakes. I've accidently switched labels, left items out of packages, and misplaced orders myself. It's a constant struggle to get things right and keep customers happy. It's also a constant struggle against old age and senility.

[JRY309]

I placed an order last week and everything came in just fine.I haven't had any problems with KK,I've bought from them for over 15 years.

[Plumber]

I have ordered from them.I waited an waited no order.I called an they told me it was back ordered.I waited a month they never called me to let me know.most of the time they are pretty good
I thought it was just one of those things.after reading other post I wonder.

[trick00]

ive placed two orders from them in the last 9 months, no problem with one but with the other i had the exact same experience as plumber had above.

[owlbait]

Sounds like "Duck Dynasty". " I can't fire ya'll, cuz your related to me!" If I had a bad experience with service, I'd call and ask to talk to Dale, but...all my experiences have been pleasant, accurate and professional.

[Java Man]

I have had nothing but excellent service and delivery from KK.

Gregg

[atatarpm]

I can't even get a cat. from them and I've tried  three times. I just gave up trying.