Author Topic: Best customer service I have ever experienced KME updated!!!!!!,! (Read 764 times)

rluttrell · « **on:** January 31, 2013, 11:06:00 PM »

I had sent KME and email asking for help in choosing a product. I wanted something to sharpen broadheads. Instead of just giving me a generic answer, I received and email from Ron asking me a lot of questions. I thought it would be easier to talk to him rather then send emails back and forth.

We talked for a good 20 minutes about life and nothing about his products. I was ready to let him know I can’t sharpen a stick let alone a knife. His didn’t laugh he just said instead of getting a broadhead sharpener he suggested his knife sharpening kit and went into detail why…
He also told me when it arrives in the mail call him and he can walk me through it…
Ron will have a customer for life with me.
Thank you again Ron

JoeKu · « **Reply #1 on:** January 31, 2013, 11:24:00 PM »

Ron and his tools are great, needed a new roller for my sharpener and sent him a E-Mail had the new part in two days no charge. excellent customer service.
Thanks Ron

« **Reply #2 on:** January 31, 2013, 11:44:00 PM »

Bisch

Al Kidner · « **Reply #3 on:** January 31, 2013, 11:57:00 PM »

I am currently talking to Ron via PM's and thus far I have nothing but the highest respect for the man, his products and his customer service. Outstanding!

ak.

pdk25 · « **Reply #4 on:** February 01, 2013, 12:06:00 AM »

Gotta agree that you would be hard pressed to beat Ron's customer service. He is a great guy.

cacciatore · « **Reply #5 on:** February 01, 2013, 03:18:00 AM »

I always had fast answers to all of my questions he is very professional and capable,waiting for his new releases.

wigeon · « **Reply #6 on:** February 01, 2013, 06:55:00 AM »

Ron is a great guy ,he took a lot of time at a shoot to teach me how to use his products.

sj_lutz · « **Reply #7 on:** February 01, 2013, 06:56:00 AM »

Can't say enough good about the KME sharpeners.....truly, they have built a better mousetrap.

xtrema312 · « **Reply #8 on:** February 01, 2013, 06:57:00 AM »

Ron is great and fast to load you up with all the info you could need.

2treks · « **Reply #9 on:** February 01, 2013, 07:01:00 AM »

Ron is a good dude. Makes a great product.
You should enjoy the product and the results it will give you.

CTT

southpawshooter · « **Reply #10 on:** February 01, 2013, 07:05:00 AM »

For sure excellent customer service and quality of product. Ron will always make time for you.

Gator1 · « **Reply #11 on:** February 01, 2013, 07:21:00 AM »

Ron is an amazing gentleman.

I calleld him on the phone to walk me through my Knife Sharpener.

He was on the phone with me almost entirely through one broadhead. I am convinced he can sharpen through the phone.

He would tell me when to change stones, by the sound of the stone on the broadhead...

Amazing...

Charlie Lamb · « **Reply #12 on:** February 01, 2013, 08:44:00 AM »

Great product and great guy! I can sharpen just about anything with a file or any other sharpening device. My favorite method is with a KME... doesn't matter whether it's broadhead or knife sharpener.
I'll always have both in my shop.

joe skipp · « **Reply #13 on:** February 01, 2013, 11:00:00 AM »

Ronnie is super...wish he would take more time off and bowhunt with us...

Yohon · « **Reply #14 on:** February 01, 2013, 12:08:00 PM »

Agree....certainly one of the best with CS.....I'm a customer for life too

rluttrell · « **Reply #15 on:** February 01, 2013, 04:16:00 PM »

Quote

He was on the phone with me almost entirely through one broadhead. I am convinced he can sharpen through the phone.

He would tell me when to change stones, by the sound of the stone on the broadhead...

I am happy to hear that. mine should be here next week sometime

Jwilliam · « **Reply #16 on:** February 01, 2013, 04:18:00 PM »

Ron is one of the good guys !!!

Bill

Doc Nock · « **Reply #17 on:** February 02, 2013, 08:38:00 AM »

I believe I am founder and President of "Can't Sharpen Shix, Intl"

Ron, years back, took me thru the paces and every now and then a "refresher" session.

His tools are simple, but there are "techniques" to getting them to work properly and provide the best results. Veer off course on one of the techniques, and it impacts the outcome.

I am able to find a myriad of ways to veer off course, but Ron keeps coming thru to pull me back...

He's never said it aloud, but I'm sure has thought it, "Doc, just use the Keep it Simple, Stupid method"

When he reads this, he'll about bleed to death thru his face cause he's one of the most genuine and humble people I've ever met!

Sharpster · « **Reply #18 on:** February 02, 2013, 09:51:00 AM »

Oh boy... ya see what happens when leave the PowWow forum for even 1 day... you come back and find everyone talking about you! The real surprise is that you guys are saying nice things about me...not used to that, just ask my wife. Ha!

Seriously, thank you all very much. The most rewarding part of this "job" (sure ain't the money), its all the great people I've been blessed to meet. Whether in person, over the phone or on here the threads. I consider all of you close personal friends. Thanks again to all,

Ron

Doc Nock · « **Reply #19 on:** February 02, 2013, 09:55:00 AM »

Now go splash cold water of your red face, Ron!

It embarrassing

to see you all flushed like that!


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Author Topic: Best customer service I have ever experienced KME updated!!!!!!,! (Read 764 times)

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