My best friend won the Allegheny Mountain Bow this year that is raffled off at the Hawkeye Bowmen shoot. He had the choice to take the bow that was there, or have Jeff custom make him one...I warned him about what has been said and advised he should maybe take the bow that was there, but he decided to have him custom make one.
Jeff kept telling him "It'll be in the mail tomorrow", and "It's coming out of final sanding now, it'll be in the mail next week" for quite a while, but he eventually did send it to him, albeit a few months after his expected delivery date.
Although the customer service may have left a little to be desired, he did eventually receive the bow - so he definitely is back in business.
Alex